(E4) Sheron Carter: A fire in the belly
Sheron Carter is the CEO of Hexagon Housing Association. She's an original change-maker, having spent almost 40 years working in the housing and charity sectors.
There's a quiet confidence that comes through our conversation ... confidence in a vision for her organisation, confidence in knowing she doesn't have all the answers and she must listen to others, confidence in recognising that the organisations she leads are not about her but about the people she serves.
We cover a lot of ground in this discussion, including:
Leadership impact is about making a difference
How Sheron's own experience of needing housing support inspired her career choice
Putting customers needs first
What a CEO's role is when it comes to the people they serve
Adapting the business post-covid
Getting staff buy-in with the bigger picture strategy
CEO as custodian
Gaining alignment with the Board and executive team
Testing that the organisational values work
Recognising and dealing with bias
Facing and overcoming career barriers
Knowing when to challenge toxic behaviours and when to walk away
Hardest part of leading
How Sheron switches off (or not) from CEO mode
Advice for aspiring chief executives
Resources and helpful links
Sheron Carter Linkedin
Sheron Carter’s X [aka Twitter!]
Sheron’s book recommendation: Stephen R Covey 'The 7 habits of highly effective people'
